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Gauteng Provincial Government (GPG), South Africa

OVERVIEW

The Gauteng Provincial Government is made up fourteen different departments, each responsible for a specific set of services offered to the province.

PROJECT

Implementation of a CRM, Billing & Revenue Management solution for their broadband network.

CLIENT CHALLENGE

The Gauteng Provincial Government embarked on a project to create a broadband network that will allow them to provide voice, data and internet services to entities across the province. They needed a customer management solution that would allow them to provision, bill and manage all services being offered on the network.

The solution needed to provide chargeback capabilities so that internal IT could allocate costs to the different regions or departments utilizing the network services.

The client also needed an organization that could assist with enabling their IT teams become a service provider to internal departments.

ASTEL CONTRIBUTION

The solution offered by Astel provided a Business Support System (BSS) solution which included components such as CRM, Order Management, Enterprise Product Catalogue, Billing Revenue Management and a Self-Service portal for the GPG project. Astel was responsible for the configuration, installation, customization, data migration, training and managed services for a period of five years. In addition to the solution, Astel also assisted in mobilizing their internal IT teams to better understand their role as service provider to the rest of the business.

CLIENT BENEFITS

The clients IT team was able to understand and transition into an internal service provider. Our managed services team was able to transfer skills to internal IT during the implementation and support phases of the project.

The solution allowed GPG to provision, bill and manage services like internet, VPN and voice over IP all through a single solution.

The local development team was able to develop the integration modules ahead of project timelines, enabling GPG to offer their network services prior to the expected launch dates.

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BNET, MIDDLE EAST

OVERVIEW

Bnet is one of the many newly formed ISP’s in the Middle-East region. They provide a wide variety of broadband and internet services including dedicated internet services, VPN and global connectivity services.

PROJECT

Implementation of a CRM, Billing & Revenue Management solution for their newly launched ISP business.

CLIENT CHALLENGE

Being a new entrant into the market, BNet needed a solution that could be launched in a short a timeframe as possible to allow them to gain significant market share in a very competitive market.

They also required a solution that would allow them to be a disruptor in the local ISP space by offering unique and flexible product bundles.

ASTEL CONTRIBUTION

The solution offered by Astel provided a Business Support System (BSS) solution which included components such as CRM, Order Management, Enterprise Product Catalogue, Billing Revenue Management. Astel was able to complete the configuration, installation, customization and training within 6 weeks allowing BNET to make their advertised launch date.

CLIENT BENEFITS

The client was able to protect their brand image by launching within the timelines that had already been released to the press.

Their innovate marketing teams were able to utilise our flexible product packaging & discounting module to create unique offerings that became a hit with local customers.

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BSC RWANDA

OVERVIEW

BSC is the largest telecoms and internet service provider in Rwanda. They have recently launched the largest data centre in East Africa and were looking for a solution to monetize their service offerings.

CLIENT CHALLENGE

BSC had already engaged Cisco in a deal for cloud. Their challenge to provide converged services was to minimize the number of systems required for billing and customer management.

Limited budget and a very short time to market.

ASTEL CONTRIBUTION

configuration to meet deadlines.

Astel benefit as Astel solution was already included in CIAC solution.

3 months of billing of 500 customers was being done manually in Excel. This was migrated in under 2 days and billed in normal billing processes in solution.

Provided a single billing engine to bill Wimax, Internet and Fibre and Cloud services.

CLIENT BENEFITS

Launch date intends to be met on 1st of Feb with a discovery to launch period of two weeks

Migrated data from Excel to billing system in 2 days

Customized invoices in two days

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HADARA – MIDDLE EAST

OVERVIEW

Hadara Technologies is an ISP vendor that was created as a result of a merger of the five main ISPs in Palestine.

CLIENT CHALLENGE

The client had not even begun internal requirements but had a forced go-live date of six weeks or face penalties.

ASTEL CONTRIBUTION

Provided the foundation and support to quickly gather requirements and identify from a business process, which requirements were critical for launch.

Have continued to customize and develop the product to suit the needs of a new player, evolving Hadara into a forerunner in the market.

Took system from core to customized to launch in under 6 weeks.

Customer now supports customer base +60,000 subscriptions

CLIENT BENEFITS

Launch date was met including in depth requirements analysis

Have encouraged better business processes

Allowed customer to beat projection of 10,000 subscriptions in 6 months by 500%

 

What Our Clients Say

“Astel were able to deploy their complete BSS solution in under 6 weeks –enabling us to go-to market ahead of schedule”

Thaer Ayasi, IT Manager, Hadara

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ITALK CELLULAR CLIENT CONTEXT

OVERVIEW

iTalk Cellular was one of four service providers in South Africa, and the dominant player in KwaZulu Natal with a subscriber base of 120,000. It had been a subsidiary of MTN for over a decade, with MTN having recently exercised its option to buy back minority shareholders.

CLIENT CHALLENGE

System flows not aligned to iTalk’s business model.
Multiple systems to handle different areas of business.
No systems integration.
Duplication of work, high percentage of errors.
Numerous incidents of fraud.

ASTEL CONTRIBUTION

Astel initially conducted a business diagnostic that highlighted a number of improvement areas, with immediate revenue recovery of USD 300,000.

Astel examined existing system functionality along with iTalk’s business requirements. iTalk’s model was quite unique and that the existing system did not have the flexibility and depth of functionality to meet iTalk’s requirements. Astel discovered:

In an effort to bridge the gap, iTalk had developed custom-built applications with overlapping functionality and poor integration.

The systems functioned as stand-alone applications creating the need for dual capture, increasing the risk of capture errors and fraud.

Astel identified the need for an integrated solution to meet the business needs. iTalk first assessed various billing systems, CRM solutions, and POS software. After months of analysis, iTalk were unable to find a complete solution that met its current and future needs.

Astel then presented its integrated telecoms solution along with its 3C Architecture model. iTalk immediately saw the opportunity to align the Astel solution to their business needs.

The first release of the Astel solution was implemented within 3 months and iTalk started to realize significant benefits immediately.

CLIENT BENEFITS

One system that catered for all key areas of business. Our client layer allowed us to give iTalk exactly what they wanted. They also realized gains with:

Increased productivity

Improved workflow

Improved turnaround times and increased customer satisfaction

Reduction in reported errors and incidents of fraud

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