How a Service Provider’s power rests on a single pane of glass.
When I first became a true consumer of services, the world was a different place. The model was simple. The Service Provider provided one service, the consumer consumed it, and the Service Provider charged you money for it. If I needed a mobile device, I went to a GSM provider; for internet, to an ISP; and so forth and such. At the end of the month (or through the month), I would get as many invoices as I had services. If I had an issue, I would need to figure out which Service Provider to call. (more…)